Privacy Policy

1. Information We Collect

When you use ArtiCafe, create an account, make a booking, contact us or otherwise interact with our website, we may collect information that you provide to us.

Personal Information

Depending on how you use our services, this may include:

• Full name
• Email address
• Mobile or telephone number
• Billing or booking information
• Information required to process a booking
• Messages or enquiries submitted to us

Technical Information

We may also automatically receive certain technical information when you visit our website, such as browser type, device information, IP address, pages visited and general website usage information.

2. Account Information

If you create an account on ArtiCafe, we may collect and store the information necessary to maintain your account and provide our services.

You are responsible for keeping your account credentials confidential and for ensuring that the information associated with your account is accurate.

3. Booking Information

When you book an activity, event or experience through ArtiCafe, we collect information necessary to process and manage your booking.

This may include:

• Booking reference number
• Name of the person making the booking
• Contact details
• Selected activity or event
• Booking date and time
• Number of participants
• Payment status
• Other information required by the activity organizer

4. Payment Information

Payments made through ArtiCafe may be processed through third-party payment gateway providers such as Razorpay or other payment service providers.

ArtiCafe does not intentionally store complete card numbers, CVV numbers, UPI PINs, passwords or other sensitive payment authentication information on its own servers.

Payment providers may collect and process payment information according to their own privacy policies and terms.

5. How We Use Information

We may use the information we collect for purposes including:

• Creating and managing user accounts
• Processing activity and event bookings
• Processing and confirming payments
• Sending booking confirmations
• Sending booking-related notifications
• Responding to customer enquiries
• Providing customer support
• Managing cancellations and refunds
• Improving our website and services
• Preventing fraud, misuse and unauthorized activity
• Maintaining website security
• Complying with applicable legal requirements

6. Information Sharing

We do not sell your personal information to third parties.

We may share relevant information where necessary to provide our services, including with:

• Activity or event organizers
• Payment gateway and payment service providers
• Technology and hosting service providers
• Customer support or service providers
• Government authorities where legally required

Information shared with activity organizers will generally be limited to information reasonably necessary to fulfil or manage your booking.

7. Third-Party Services

ArtiCafe may use third-party services to operate and improve the website, process payments, provide hosting, analyze website usage, or support other business functions.

These third-party providers may process information according to their own terms and privacy policies.

Where appropriate, you should review the privacy policies of the relevant third-party service providers.

8. Cookies & Tracking

ArtiCafe may use cookies and similar technologies to support website functionality, remember preferences, maintain sessions and understand how visitors use the website.

Cookies may be necessary for certain parts of the website to function correctly.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. Communications

We may contact you using the information you provide for purposes directly related to your account, booking or use of our services.

This may include booking confirmations, payment updates, cancellation information, activity-related information, customer support responses and important service notices.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, enforce agreements, prevent fraud and comply with applicable legal or regulatory requirements.

The period for which information is retained may vary depending on the type of information and the purpose for which it was collected.

11. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored by us.

12. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion where legally applicable
• Ask questions about how your information is used
• Raise a privacy-related concern or complaint

To make a privacy-related request, please contact us using the contact details provided below. We may need to verify your identity before processing certain requests.

13. Children's Privacy

ArtiCafe is not intended to knowingly collect personal information directly from children without appropriate authorization or consent where required by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

Any updated version will be published on this page with an updated revision date.

We encourage users to review this Privacy Policy periodically to stay informed about how their information is handled.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, a booking or how your information is handled, please contact us.