Terms & Conditions

01. About ArtiCafe

ArtiCafe is an online platform that helps users discover and book activities, events, workshops, entertainment experiences, food experiences and other experiences available in and around Madurai.

ArtiCafe may work with independent activity providers, event organizers, studios, venues, restaurants, instructors, artists and other service providers.

The actual activity or event may be operated by the respective organizer or service provider.

02. Eligibility

You must provide accurate information when creating an account or making a booking.

By using ArtiCafe, you confirm that:

• The information provided by you is accurate and complete.
• You are legally capable of entering into a transaction.
• You will use the website only for lawful purposes.
• You will not misuse or interfere with the website or its services.

If a booking requires a minimum age, identification or other eligibility requirement, the requirements mentioned on the relevant activity or event page will apply.

03. User Account

Some features of ArtiCafe may require you to create an account.

You are responsible for:

• Maintaining the confidentiality of your login credentials.
• Providing accurate personal information.
• Keeping your account information updated.
• All activities performed through your account.

You should contact ArtiCafe immediately if you believe that your account has been accessed without authorization.

04. Booking

When you select an activity or event and submit a booking request, you must provide the required information accurately.

A booking reference may be generated for your transaction. Please keep your booking reference for future communication.

05. Payment

Payments for bookings may be processed through third-party payment service providers such as Razorpay or other payment gateways supported by ArtiCafe.

The amount payable will be displayed before you complete the payment.

Prices may include or exclude applicable taxes, charges, fees or other amounts depending on the activity.

You agree to provide valid payment information and authorize the applicable payment provider to process the transaction.

06. Payment Gateway

Payment processing may be handled by Razorpay or another authorized payment gateway.

The payment gateway may have its own terms, privacy policy, security procedures and transaction rules.

ArtiCafe is not responsible for technical failures, bank declines, payment gateway downtime, network failures or other issues occurring outside ArtiCafe's reasonable control.

If money has been debited from your account but the booking status does not appear to be successful, please contact ArtiCafe with your booking reference and payment details.

07. Cancellation & Refund

Cancellation and refund conditions may vary depending on the activity, event, organizer, venue and booking type.

Depending on the activity, bookings may be:

• Fully refundable.
• Partially refundable.
• Non-refundable.
• Refundable only before a specified period.
• Subject to cancellation charges.

Where a refund is approved, the refund may be processed to the original payment method, subject to applicable payment gateway and banking timelines.

08. Rescheduling

Some activities or events may allow rescheduling while others may not.

If rescheduling is available, it may be subject to:

• Availability.
• Organizer approval.
• Applicable charges.
• Advance notice requirements.
• Difference in activity price.

ArtiCafe does not guarantee that every booking can be rescheduled.

09. Third-Party Organizers

Some activities and events listed on ArtiCafe may be provided by independent third-party organizers.

The organizer may be responsible for:

• Conducting the activity.
• Providing the venue.
• Providing instructors or staff.
• Equipment.
• Safety procedures.
• Activity-specific rules.
• Changes to the schedule.
• Cancellation or rescheduling decisions.

ArtiCafe may facilitate the booking but does not necessarily operate every activity listed on the platform.

10. Safety

Certain activities may involve physical activity, travel, equipment, outdoor environments, food, water, height or other potential risks.

Customers must follow all safety instructions provided by the organizer or venue.

ArtiCafe may provide activity information supplied by organizers but does not independently guarantee the safety or suitability of every third-party activity.

11. Customer Responsibilities

Customers are expected to:

• Arrive at the specified location on time.
• Follow the organizer's instructions.
• Follow venue rules.
• Follow applicable safety instructions.
• Provide accurate booking information.
• Respect staff, instructors, organizers and other customers.
• Respect venue property.
• Carry any identification or documents required for the activity.

Failure to follow these requirements may result in denial of participation without a refund where permitted by the applicable booking policy.

12. Privacy

Your use of ArtiCafe is also subject to our Privacy Policy.

The Privacy Policy explains how we collect, use, store and protect personal information.

Please review the Privacy Policy before using the platform.

13. Limitation of Liability

To the extent permitted by applicable law, ArtiCafe will not be responsible for indirect, incidental, special or consequential losses arising from the use of an activity or event provided by a third-party organizer.

This may include losses arising from:

• Changes to an activity.
• Organizer decisions.
• Delays.
• Venue conditions.
• Weather.
• Third-party services.
• Travel arrangements.
• Personal belongings.
• Customer failure to follow instructions.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is not permitted by applicable law.

14. Force Majeure

ArtiCafe and/or the relevant organizer will not be responsible for delays, cancellations or inability to provide services caused by circumstances beyond reasonable control.

Such circumstances may include:

• Natural disasters.
• Severe weather.
• Government actions.
• Public emergencies.
• Strikes.
• Transport disruptions.
• Internet or telecommunications failures.
• Power failures.
• Security incidents.
• Other unforeseen circumstances.

15. Changes to These Terms

ArtiCafe may update these Terms & Conditions from time to time.

Changes may be made to reflect changes to our services, booking processes, applicable laws, payment procedures or improvements to our platform.

The updated version will be published on this page with the revised "Last Updated" date.

16. Contact Us

If you have questions regarding these Terms & Conditions, your booking, payment, cancellation or any activity listed on ArtiCafe, please contact us.