Refunds & Cancellation

1. General Policy

ArtiCafe provides a platform through which customers can discover and book activities, events and experiences.

Cancellation and refund conditions may vary depending on the specific activity, event or organizer.

Customers should carefully review the cancellation and refund information displayed on the relevant activity or booking page before completing a booking.

2. Cancellation by Customer

If you wish to cancel a booking, you should submit the cancellation request as soon as possible using the available booking or customer support process.

Whether a cancellation qualifies for a refund depends on the cancellation terms applicable to the booked activity.

Cancellation requests made after the permitted cancellation period may not qualify for a refund.

3. Refund Eligibility

A refund may be available when a booking is cancelled within the applicable cancellation period and the activity's cancellation policy permits a refund.

Depending on the activity and applicable terms, refunds may be:

• Full refund
• Partial refund
• Refund subject to cancellation charges
• Not refundable

The applicable refund conditions will depend on the specific booking and the terms presented to the customer.

4. Refund Processing

Once a refund is approved, the refund will normally be initiated through the payment method or payment gateway used for the original transaction.

The time required for the refunded amount to appear in the customer's account may depend on the payment gateway, bank or payment provider.

ArtiCafe cannot control processing times imposed by banks, card networks, UPI providers or other payment institutions.

5. Rescheduling

Some activities may allow customers to reschedule their booking to another available date or time.

Rescheduling is subject to availability and the applicable terms of the activity or organizer.

Additional charges may apply where permitted by the activity or organizer's policy.

If an activity does not permit rescheduling, the original cancellation policy will apply.

6. Cancellation by Organizer

An activity or event may occasionally be cancelled or changed by the organizer due to operational reasons, insufficient availability, weather conditions, safety concerns or other circumstances.

Where an organizer cancels an activity and a refund is applicable, ArtiCafe will communicate the applicable refund or alternative arrangement to the customer.

Depending on the circumstances, customers may be offered an alternative date, rescheduling option or refund.

7. No-Show Policy

If a customer does not attend or participate in a booked activity without cancelling within the applicable cancellation period, the booking may be treated as a no-show.

No-show bookings may not be eligible for a refund.

Customers are responsible for arriving at the specified location and time mentioned in their booking confirmation.

8. Payment Gateway Charges

Payments may be processed through third-party payment gateways.

Depending on the transaction and applicable terms, certain payment processing charges may not be refundable.

Where applicable, the refund amount will be calculated according to the cancellation and refund terms associated with the booking.

9. Special Circumstances

In exceptional circumstances, ArtiCafe or the relevant activity organizer may consider a cancellation or refund request on a case-by-case basis.

Customers should contact ArtiCafe as soon as possible and provide their booking reference number together with relevant details about the situation.

Approval of a special refund request is not guaranteed and will depend on the circumstances and applicable activity or organizer policy.

10. Contact Us

If you have questions about cancellation, refunds, rescheduling or a specific booking, please contact us.